Case Study
Fast Pass to Refunds: Transforming Refund Risk Into Revenue for Amusement Parks
Overview
As families and thrill-seekers seek out adventure at amusement parks, their demand for flexibility has never been higher. Guests want the freedom to plan without worry, knowing their purchase is protected against the unexpected. At the same time, parks need solutions that protect margins and keep experiences memorable. In a competitive market, the right solution and partner turn guests into long-lasting fans while creating an additional revenue stream.
The Challenge
Potential illness, weather, and last-minute interruptions often leave guests hesitating at checkout. Rigid policies or a lack of protection turn those concerns into costly refunds, chargebacks, and dissatisfied visitors, placing strain on both revenue and staff. Parks need a solution that transforms uncertainty into trust, giving guests the confidence to book while converting that confidence into revenue.
The Solution
With Teak, we do just that. Refund protection is embedded directly at checkout, with clear and transparent coverages that address guest concerns at the moment of purchase. In the past year alone, we’ve helped parks protect millions of guest experiences, giving us proven expertise in the attractions space.
At Teak, we partner with you to design solutions, not just deliver products. Every program is tailored to your business goals, powered by our design, optimization, and ongoing support. Integration is fast and seamless, and once live, we manage everything end-to-end: compliance, performance, refunds, and payouts.
Our empathetic U.S.-based team ensures that refunds are handled quickly and fairly, with 100% of valid requests paid — so guests feel cared for, staff stay focused on delivering exceptional experiences, and parks build new revenue and stronger loyalty.
Tailored for Amusement Parks
Amusement parks are unlike any other attraction. Guests plan full-day adventures, but the short window between purchase and entry means risks don’t just appear before arrival; they can happen mid-experience. That’s why Teak emphasizes interruption protection over traditional cancellation, protecting against real-world issues like illness and severe weather.
Weather, in particular, can quickly disrupt a visit to the park. With Teak, your enhanced protection automatically verifies conditions with trusted third-party data, so refunds are processed quickly and transparently. From heavy rain to extreme heat, guests stay confident while parks deliver a fair, frustration-free experience.
And because every park and audience is different, Teak goes further. We provide you with flexible offerings and continuous optimization, leveraging our own data, we refine protection in real-time, keeping adoption high, coverage relevant, and revenue climbing.
Results
In the last year alone, our amusement park partners have achieved the following results:
- Financial impact: Partners unlocked $2.4 million in new revenue and safeguarded over $61 million in guest experiences.
- Operational efficiency: Teak managed nearly 800 hours of consumer requests, reducing strain on staff and freeing teams to focus on creating memorable experiences.
- Guest loyalty: With 100% of valid refund requests paid quickly and fairly, parks strengthen trust, enhance satisfaction, and build lasting loyalty.
These outcomes prove that refund protection isn’t just a safety net; it’s a strategic advantage for parks that want to grow smarter and faster.
Ready to unlock your park’s next revenue engine? Let’s get started!