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Top Hotel Booking Platform Sees 7x Uptick in Smart Refunds Adoption

A top hotel booking platform partnered with Teak to launch RaaS™ — a flexible protection solution that drives revenue and consumer confidence. By embedding RaaS™ directly into the booking flow, the platform delivered a stronger value proposition and saw massive adoption and revenue growth.

Turning refund flexibility into a growth lever

Teak's RaaS™ enable travelers to easily add protection at checkout and receive a full refund for a range of covered, real-life disruptions — including sudden illness and canceled flights. No loopholes or confusing fine print, just straightforward coverage that gives travelers the confidence to book.

With this embedded solution in place, the platform introduced a new revenue stream while helping guests book with confidence. Travelers welcomed the extra flexibility and willingly opted in — resulting in a boost in both satisfaction and profitability.

Teak's collaborative approach

Teak collaborates closely with booking platforms to design and optimize RaaS™ programs tailored to their audience. This platform initially launched with Teak's Filed Insurance, then layered in RaaS™ to unlock even greater value.

Results — over Filed Insurance baseline
7x
Increase in consumer adoption.
7x
Consumer adoption
8x
Revenue increase
$15M+
 Annual program gains
100%
Client retention rate

Annual platform stats

  • $370M in experiences protected
  • 5.6M unique consumers reached
  • $2.1M refunds paid
  • 100% client retention rate

These results are not a guarantee that other companies will receive the same increases but are only a summary of the results experienced by one corporate customer.

The takeaway

By teaming up with Teak, hotel booking platforms can stand out in a competitive space while delivering more flexible, guest-friendly protection. RaaS™ are fast to launch, easy to integrate, and proven to boost both consumer satisfaction and bottom-line revenue.

If you're a hotel chain, boutique property, resort, vacation rental, OTA, or any other hospitality business — now's the time to see what's possible with Teak.
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