Refund protection,without compromise.
Refund protection today is fragmented by design. One provider for CFAR. One for weather. One for medical. Each gap has a cost. Teak covers all of it, every program, every protection type, owning the entire refund layer that connects carriers, merchants, and consumers in one customized program.
One program, built to
your specifications.
Our two program models, RaaS™ and Filed Insurance, can each be tailored with conditional benefits that fit your business. RaaS™ goes further, combining RFAR, interruption coverage, and conditional benefits in a single program built to your needs and goals.
Refund as a Service™
A fully tailored refund protection solution, Baked-In coverage, Fare Class options, In-Cart and Post-Checkout flows, designed to maximize your margin.
- White-labeled, branded program
- Your pricing, your margin — 50%+ flows to you
- Refund rules built to your business logic
Filed Insurance
A purchase-protection option underwritten by carriers and brokered by FanShield, with filed pricing and terms, and full regulatory clarity.
- Carrier-underwritten, A.M. Best rated · brokered by FanShield
- Regulator-filed terms and pricing
- Licensed in all 50 U.S. states & Canada
Two building blocks, one program.
Use one model or combine both in a single program. RaaS™ and Filed Insurance differ in how they’re structured and adapted over time, while your integration and checkout experience stay consistent across both.
Across markets you serve.
All 50 states and Canada, excluding Quebec.
Teak earns a service fee.
Earned on every attach.
Set what consumers pay, optimized by data science.
Filed programs with pricing in place.
Define the coverage, exclusions, timing, and approvals.
Carrier-approved covered reasons.
Fully owned, branded, and under your control.
Backed by A.M. Best Excellent-rated carriers through FanShield, Teak's licensed brokerage.
Whichever you build, you get the whole of Teak behind it.
A program only performs as well as the platform, people, and operation behind it. Compromising any one is how other providers keep costs down, and it's how programs start to quietly fail.
- Checkout Intelligence™ optimization→
- Real-time decisioning on every cart
- Native API and MCP surfaces
- A named program lead who knows your business
- U.S. and Canada-based customer support
- Benefit design informed by millions of requests
- Binding, refunds, payouts, and compliance, end to end
- Quarterly performance reviews and roadmap
- Minimal operational lift on your team
Built on data.
Shaped by strategy.
We start with your data — what's driving refund requests, where abandonment happens, and which windows carry the most exposure. That analysis shapes the benefit structure, conditional benefits, and the checkout model best-fit for your consumers.
Protection is structured around what the consumer is actually buying, tailored to the purchase details.
- Format. Single-day or multi-day, one entry or a full itinerary.
- Who's covered. Participants and spectators, individuals and groups.
- What's in the cart. Tickets, passes, registrations, donations, parking, add-ons.
Two windows, both protected. From purchase to the event, and during the experience.
- From purchase to the event. Coverage starts the date of purchase. For those booking ahead, that stretch is protected.
- In-event. Our Interruption Benefit protects against what actually disrupts the experience, weather, illness, injury, or anything specifically tailored to your event.
We bring performance data to build the benefit structure around your events, customers, and price points — then refine it with you over time.
- Start with your data. A benefit set drawn from millions of refund requests in your vertical.
- Tune as you learn. Coverage adjusts to what your customers actually claim.
How protection is presented is as consequential as the protection itself. We configure the offering to your audience, price point, and conversion goals.
- Opt-in. The consumer actively selects it.
- Opt-out. Included by default with the option to opt out.
- Baked in. Built into the price as an unconditional program benefit.
- Fare classes. Multiple tiers, each with a different level of built-in protection.
Select a model.
Start the discovery.
Every Teak engagement begins the same way: a real discovery conversation. We map your goals, your stakeholders, and the shape of the protection problem you're solving — before we propose anything. Here's how the first phase actually runs.
- 01
Relationship & Discovery
Pre-proposal, pre-commitment — do we understand your business well enough to build the right program?
- →Discovery: goals & alignment
- →Understanding your business & key stakeholders
- →Mapping discovery outcomes to next steps
OUTPUTAligned discovery briefStart a discovery call → - 02
Diligence & Advisory
Five workstreams in parallel — Tech, Activation, Refund Solutions, Operations, and Legal. You see the full proposal before committing.
Tech solutionsActivation planningRefund solutionsProgram operationsLegal / regulatoryOUTPUTTailored proposal - 03
Integration & Go Live
Typically two sprints from terms-agreed to live. Tech, legal, and training advance in parallel.
Tech integration & supportLegal & contractsTeam trainingLaunchOUTPUTLive program · revenue from day one - 04
Partnership & Growth
The program keeps improving after launch — measured, tested, and refined with you.
Quarterly reviewsCheckout Intelligence™New benefitsNew featuresOngoing CX & CS supportOUTPUTCompounding program performance
The best fit,
by design.
RaaS™ for full control over the program economics. Filed Insurance for carrier paper and a ready-to-go turnkey solution. One API, one platform, shaped to fit your business.