A ticket is a commitment. Fans protect it like one.
From single-day tickets to season subscriptions, every purchase carries its own risk of falling through, and fans know it. Teak gives you the option to protect the full commitment, from purchase through the event itself, so the revenue already sold stays sold.
Protection for
what they've already committed to.
Average ticket prices are up 38% since 2019.1 Protection adoption has grown even faster, nearly tripling over the same period.2
Fans are telling us exactly what they're worried about. Here's what actually keeps them from the show:
- What keeps fans awayWhat we cover
- 01Illness or injury, their own or a companion'sHealth & carer duty
- 02Travel disruption getting to the eventTravel disruption
- 03The show itself changes from what was promisedEvent changes
That last one covers more than the obvious disruptions. A headliner cancels, or a Broadway lead sits out and the understudy steps in. Those changes can reshape the whole experience. Teak can extend coverage to match, with partial refunds calibrated to what actually changed.
Teak's in-event interruption benefit gives you the option to keep covering fans once the show has already started, tailored to what's most relevant for that specific event. See how that's built →
More at stake, more fans buying in.
Tickets bought months out. Trips planned with friends. Festivals get bought far in advance, sometimes the year before. We protect that long lead time so attendees commit early and organizers keep the cash on the books.
Rising prices used to mean rising hesitation at checkout. Now it means more fans looking for a way to protect what they're about to spend. Nearly two in three say any ticket over $100 should come with protection.1 That expectation is already set, the only question is will you capture the revenue behind it?
Protection built
for every ticket type.
A single-day ticket, a festival pass, a season subscription, parking: each carries its own risk and its own price point. Teak builds the program around what each ticket type actually is, then lets protection extend as far as makes sense, from purchase through the event itself.
Single-day, multi-day, group, season subscriptions, and parking, each protected on its own terms.
Partial refunds sized to what actually changed, whether that's the weather, the lineup or who's on stage.
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Run it white-labeled under your brand with Refund as a Service™, or carrier-backed with Filed Insurance through FanShield, Teak's licensed insurance subsidiary.
Let's build your program →Confidence at checkout, revenue
at the box office.
As Paciolan's official ticket insurance partner, FanShield, Teak's insurance brokerage for Filed Insurance, helped the Oklahoma City Civic Center turn hesitant Broadway audiences into confident ones without adding strain to the box office team. Patrons traveling from across the region for shows like Wicked made that bigger trip investment worth protecting.
Lost seats became new revenue instead of empty ones.
Handled refunds end to end, freeing staff to focus on patrons.
Well above industry norms, on travel-distance Broadway audiences.
Came down with the flu two days before the concert and couldn't go. Submitted the form that night and had the money back before the show even started. Painless.
We bought festival passes almost a year out and one of our group had a work trip land on the same weekend. Her pass was refunded in full, no argument. Worth every penny.
Our flight into the city was cancelled and we missed the show completely. I sent in the airline notice and the refund came through in a couple of days. Customer service was great.
Protect the whole commitment,
not just the seat.
Tell us how your tickets are sold. We'll show you the program shaped around every ticket type and your economics.