Booked months out, plans may change.
Flights, cruises, rail, and everything else in a trip get booked early, and plans can still fall through. Travel costs keep climbing, and refund flexibility is one of the sharpest points of friction at checkout. For travelers, it's protection when plans change. For partners, it's net new ancillary revenue and a better brand experience.
Refund flexibility
keeps travelers booking.
Travelers are looking harder for a way back if plans change. Demand for Cancel For Any Reason coverage surged 29% in a single quarter, and CFAR adoption has nearly doubled year over year, from 6.9% to 13.5% of policies.2
Here's what actually keeps travelers hesitant at checkout:
- What keeps travelers hesitantWhat we cover
- 01Illness, injury, or bereavementHealth & family
- 02Job loss or military ordersLife changes
- 03The trip itself doesn't go the way it was bookedIn-trip changes
That third one is easy to overlook. A seat gets downgraded, an itinerary changes, a connection gets missed. Most protection stops the moment the trip departs.
Teak can extend coverage into the trip itself, calibrated to what actually changed, whether that's a bump from a paid seat assignment or a schedule disrupted mid-journey. See how that's built →
More at stake, more travelers looking for a way back.
CFAR is now the most-searched travel insurance benefit of the year, and demand keeps climbing.2 Teak can build it, the same way most providers can. The real question is whether it's the right fit for a given platform's travelers, and that's where the data work happens: testing conditions, timing windows, and reimbursement levels against actual claims behavior, not defaulting to a generic CFAR add-on because it's available.
Rising costs and changing plans push travelers to look for flexibility before they'll commit to booking. That's real revenue sitting there for whichever platform builds it into checkout instead of leaving it to a third party.
Coverage that flexes with the trip,
and the booking.
Most protection ends at departure. Teak can extend further, covering what happens once the trip is underway: a downgraded cabin or seat, a changed itinerary, a disrupted leg of the journey. Every refund is sized to what actually changed, not an all-or-nothing payout, white-labeled under the partner's brand.
Partial refunds calibrated to a downgraded seat or a disrupted leg, not all-or-nothing.
Runs under your brand, with every request handled by Teak's Consumer Support Team.
Run it white-labeled under your brand with Refund as a Service™, or carrier-backed with Filed Insurance, built to complement any existing insurance program already in place.
Let's build your program →Turning refunds into a revenue driver for flight booking.
A global platform launched Refund as a Service™ powered by Teak to bring proven refund technology into flight booking, extending a partnership that started in hospitality.
Since entering the U.S. market in 2010. Median refund turnaround of 48 hours, with every valid request paid in full.
Happy I purchased the protection plan. You never know what could happen. My dad got really sick right before my trip. I was able to receive a refund because of this added protection. Customer service was fantastic. I highly recommend.
I really appreciate how quickly, with me not having to jump through hoops, that I got my refund when I requested a refund due to illness.
We were upset that I had an injury and had to cancel our reservation. It was simple to request the refund. I was kept informed all throughout the process. Thank you to your team!
Give travelers a way back,
and keep the revenue.
Tell us how your booking flow works. We'll show you the optimal refund program shaped around your travelers and your economics.