A team of experts
who own the outcome.
We measure our success by your program's performance, and by how well we serve the consumer on every refund. From integration to ongoing optimization, we make sure protection shows its value at checkout, and when it's needed.
The refund layer for the
experience economy.
Teak brings the people, technology, and strategic services that make every link stronger, from partners to their affiliates to the consumers they serve.
Partners
The technology and strategy to launch and scale.
Customers & Affiliates
Extended refund protection across their networks.
Consumers
100% of valid refunds paid, with unparalleled support.
Beneath every linkA connected team
you can count on.
You gain more than a refund solution. You gain a team who knows your program's numbers, your goals, and your consumers' needs as well as you do, across program growth, performance, and consumer support.
Customer Success Manager
Your partner for strategy, performance, and stakeholder alignment. They own your program's trajectory and keep things on target.
Optimization & Technical Specialists
Focused on checkout performance, adoption, and data-driven results. They run the tests and bring the findings.
Sales Account Manager
Your partner for commercial discussions and renewals, ensuring the contract reflects your program as it evolves.
Consumer Experience
A dedicated team that handles your refund requests directly, creating better experiences for your consumers.
Your consumers' experience impacts
your bottom line.
Every refund runs through a Consumer Experience team that speaks your consumers' language and improves with every case. Valid refunds get reimbursed, keeping consumers loyal. That value compounds as your program grows.
Global support
Human-first support delivered in the consumer's language, wherever they are, with localization built in.
Efficiency
AI, chatbots, and automation cut resolution time behind the scenes. A person steps in whenever a consumer needs one.
CX insights
Reporting that continuously optimizes the program and consumer satisfaction over time.
Refunds paid
100% of valid refund requests paid fast, shaping how consumers experience your brand.
Escalation support
A direct line to your dedicated team and named account manager, by email or Slack, whenever you need a fast answer.
Strategic partnership
A partner that removes operational lift, drives ancillary revenue, and improves the consumer experience.
A clear path
from integration
to go-live.
Most partners are fully live within 10 to 14 weeks. We move at your pace without cutting corners — a structured plan that eliminates guesswork so your team doesn't have to figure it out.
Integration
- Technology kickoff
- Sandbox setup
- Development & code review
- UAT and production config
Beta
- Go live with a subset of clients
- Monitor performance
- Refine the offering
- Establish a validated baseline
Rollout
- Expand in weekly tranches
- New clients default to on
- Checkout Intelligence optimization
Partnership
- Co-sell
- Activate your highest-value clients
- Custom pricing configurations
- Joint go-to-market
From checkout
to payout.
Teak manages the full refund experience on your behalf — from the moment a consumer enrolls at checkout through to their payout. Every touchpoint reflects your brand experience.
Offered at checkout
A clear, optional add-on inside your checkout flow.
Portal link delivered
Consumers get a link to your refund portal.
Simple submission
Easy-to-submit refund in minutes, guided step by step.
Fast payout
We review and pay valid requests, most within 75 hours.
Performance that
keeps improving.
Checkout Intelligence™ fits the offer, policy, product, and price to each consumer, then keeps refining it against live checkout behavior. Every improvement shows up in your numbers.
Signal · Language they understand
Headlines, benefits, and icons tested against live traffic, so consumers see what's covered before they decide.
Design · A choice that's easy to make
Layout, color, and selection tuned so the offer reads clearly, in your brand, for a streamlined purchasing experience.
Target · Protection worth buying
Policy, product, and price shaped to what your consumers actually worry about when plans change.
Teak's Checkout Intelligence™ has been a game-changer, delivering a 30% increase in refund protection revenue through data-driven experimentation and ongoing improvements to the checkout journey.
Evan Honeyman — VP of Product Solutions, TFL
Support worth saying
thank you for.
The way a refund is handled reflects directly on your brand. Consumers notice when it's done right.
I expected the runaround, but this works as intended. I filled out the form, submitted a doctor's note, and my fees were refunded the next day, no questions asked.
I requested a refund due to a family bereavement. The form was easy, I submitted documentation, and it was approved almost immediately in my account within hours.
My running partner got injured and we were refunded in full. Because of that, I signed up for another race, and protected that one too.