A stay is an experience. Guests protect it like one.
Guests skip non-refundable rates more often than not, because they want the option to change their mind, not the risk of losing everything if plans change. Teak gives them that option at checkout, and turns it into new revenue for hotels and OTAs.
Flexibility drives the booking.
We build protection around it.
Guests think about cancellation risk long before they consider price. We've seen millions of refund requests across hospitality, so we know exactly what drives a cancellation, and we build the program around that instead of a generic list of conditions.
OTA cancellation rates now run more than double direct bookings, 21.8% versus 10.6%, as OTA share climbs past 63% of independent hotel bookings.1 Here's the order guests actually think in:
- What guests weigh, in order
- 01Dates & destination
- 02Room type & photos
- 03Can I change or cancel?TEAK REFUND LAYER
- 04Price
Guests think about cancellation risk long before they consider price.
Refund flexibility drives bookings, and it pays off at checkout.
Higher attach rates come from protection built into the flow, not added on after.
Most platforms either skip that moment entirely or hand it to a provider who pays refunds at their own discretion, and every denial lands on the brand that sold the booking, not the provider's. Teak runs it as a managed program instead — new revenue at checkout, every request handled by our team.
A competitive advantage,
not a cost to manage.
Refunds get treated as a headache to minimize. Teak flips that. Embedded in checkout and running under your own brand, protection becomes a reason guests trust the booking, a new revenue line, and one less thing your team has to handle.
Your brand owns the moment that matters most to guests.
We handle claims, guest support, compliance, and more.
Guests get a fast, easy refund when they need one. A clear and easy process, no denial at someone else's discretion.
A good refund experience sticks with guests, and that trust in the brand is what brings them back the next time they're ready to book.
+32% booking conversion lift, and 20%+ ancillary revenue per transaction.
Run it white-labeled under your brand with Refund as a Service™, or carrier-backed with Filed Insurance. Most hospitality and OTA partners choose RaaS™ to keep the guest relationship in their own brand or platform.
Let's build your program →Ancillary revenue,
without the chargebacks.
One leading hospitality OTA brought on Teak's fare-class model, travel insurance, and full payment at booking together. The chargeback line nearly disappeared.
From one partner's program. Chargebacks fell 99%, from $250,000 down to $1,700.
Happy I purchased the protection plan. You never know what could happen. My dad got really sick right before my trip. I was able to receive a refund because of this added benefit. Customer service was fantastic. I highly recommend.
I was very pleased how quickly replies to my email were made and that I would receive the refund as requested. Because of the above I will definitely be using the booking agency again!
Refund was easy process and customer service representative was very nice. We will use the service again near future for our travels.
Give guests the option,
and keep the revenue.
Tell us how your booking flow works. We'll show you the program shaped around it and your economics.