At Teak, we prioritize fast, flexible, and reliable refund protection. This case study illustrates our collaboration with an endurance event management platform to integrate our Refund-as-a-Service™ (RaaS™) solution — achieving the first policy sale within three weeks of contract signing
About the partner
The partner is a platform for athletic events, streamlining event management, marketing, registration, results, and much more. With love for sport at its core, the platform enhances the experience for both organizers and participants.
The challenge
An urgent request came in from the partner when one of their key clients was preparing to launch a major race. They needed refund protection embedded in the registration flow before participant sign-ups began.
Speed was critical, but the solution also had to be flexible and participant-friendly — able to support real-time transactions, multiple product options, and different registration paths without disrupting the user experience. With tickets going on sale soon, Teak had less than four weeks to fully onboard the partner and launch refund protection, without cutting any corners.
The solution
Teak's team mobilized quickly to collaborate with the partner on a well-structured, high-touch implementation strategy. The effort was led by Brandon Toller (VP of Solutions Delivery) from Teak, partnering closely with the partner's engineering and executive leadership.
What we tackled together:
- Widget configuration: embedded refund protection directly into their registration flow, custom-fit to match their brand and UI
- Content strategy: clear, well-placed messaging helped participants easily understand the benefits
- Engineering and QA support: collaborated with the partner's developers to troubleshoot quickly
- User acceptance testing: created and validated test cases to ensure a consistent, seamless experience
- Account setup: roles, permissions, and workflows defined within the platform for a clean launch
- CX enablement: training the partner's team for participant and client support from day one
Key takeaways
- Speed meets structure: a solid implementation plan enabled fast movement without sacrificing quality
- Collaboration is critical: constant communication and shared goals ensured a smooth process
- Partnership beyond launch: continuous collaboration has led to feature enhancements and additional revenue opportunities
The takeaway
By leveraging Teak's proven implementation strategy with the partner's proactive team, a challenging situation became a scalable success. The outcome: a seamless participant experience, new revenue streams, and a strong foundation for continued growth.
